Our Terms and Conditions
MEGA FORTRIS AUSTRALIA CUSTOMER SERVICE TERMS AND CONDITIONS
This agreement is a contract between the customer (You) and Mega Fortris Australia Pty Ltd ("MFA") ABN 48 118 019 837 of Unit 2, 20 Wilmette Place, Mona Vale NSW 2103 ("MFA") These terms and conditions apply to the ordering, purchase, fulfilment and delivery of goods from http://www.megafortris.com.au
Please read the following Terms and Conditions carefully before placing Your order with Mega Fortris Australia. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability. In addition to these Terms and Conditions, other important conditions may be applicable to Your order or specific terms for certain goods as identified in the product description field on the Website.
If you do not understand these Terms and Conditions or if you have any questions, please contact us on 02 9999 2324 or email us at email@example.com and we will be will be happy to assist you.
The following apply to these Terms and Conditions.
Big & bulky goods are large goods where extra handling and additional resources are required to facilitate delivery (ie. requiring a truck or exceeding 50 kilograms).
Business Days means a week day in which trading banks are open for the transaction of banking business in Sydney, Australia.
Delivery Address means the address to which the goods are to be delivered as stated on the electronic order form on the Website, excluding Post Office Boxes.
Delivery Agent means any nominated third party delivery or shipping company for Mega Fortris Australia. The Delivery Agent may be Toll Ipec or Toll Priority, subject always to changes from time to time at Our discretion.
Delivery Fee means the fees charged by the Delivery Agent of Mega Fortris Australia for the delivery of goods in accordance with these Terms and Conditions, as amended from time to time.
Good and goods means the items offered for sale, described or displayed on the Website.
GST has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Law means any written rule or collection of rules, including, but not limited to any statute, regulation, order or rule, any government ordinance or by-law, any governmental agency's rule, regulation or determination, and any form of custom or policy recognised and enforced by judicial decision.
Order means a request by You to purchase goods from Mega Fortris Australia in accordance with these Terms and Conditions.
Personal Information has the meaning as defined under the Privacy Act 1988 (Cth).
Price means the purchase price of each good as specified on the Website (for the avoidance of doubt, excluding GST).
Terms and Conditions means these terms and conditions, as amended from time to time.
Website means http://www.megafortris.com.au
Website Terms means the terms and conditions governing Your use of the Website, in addition to these Terms and Conditions.
We or Us or Our or MFA means Mega Fortris Australia Pty Ltd ABN 48 118 019 837.
You or Your means You as the purchaser of goods from MFA pursuant to these Terms and Conditions.
2. Compliance with Terms and Conditions________________________________________
2.1 You agree to be bound by these Terms and Conditions when You submit an order.
2.2 Each order You place will be a separate and binding agreement between You and MFA with respect to the supply of goods, in accordance with these Terms and Conditions.
3. Placing orders for goods________________________________________
3.1. You may place an order through the Website by submitting the electronic order form on the Website.
3.2. An order submitted by You on the Website in the manner described on the Website is an offer by You to purchase goods for the price (plus any Delivery Fee and for the avoidance of doubt, excluding GST) as specified at the time You submit Your order.
3.3. You acknowledge that all orders through the Website are with respect to goods intended for commercial and business use by You, and not for on-sale, and quantity restrictions may apply as set out on the Website from time to time.
3.4. In completing the electronic order form, You agree to provide complete and accurate information as to Your personal details to enable the processing and delivery of Your order. This information will also be used by the Delivery Agent to fulfil Your order. We will not be liable to You for Your loss or that of any third party for a delay or failure to process, fulfil or deliver goods to You (or Your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an order by You.
3.5. You may order from Us if You are aged 16 years or over, have an active email account and a telephone number at which You can be easily contacted.
3.6. Once You submit Your order, cancellations of Your order or changes to the goods in Your order cannot be made (unless changes to the order are made by agreement with Us in accordance with these Terms and Conditions and any cancellations are otherwise in accordance with these Terms and Conditions. You must check Your order carefully prior to submitting Your order with us. For terms regarding cancellations or returns of orders, see the “Order cancellation and returns” section of these Terms and Conditions.
3.7. Where You place consecutive or separate orders for goods, we cannot consolidate the orders into one. A separate Delivery Fee will apply to each order in accordance with these Terms and Conditions. Subject to these Terms and Conditions, You can order as many goods as You would like in an order up to the total order value of $10,000 (excluding GST).
3.8. You will be provided with an order number by email upon submission of Your order to the Website. The order number is required when contacting Us in regards to Your order.
3.9 Please choose carefully. We cannot give refunds if you simply change your mind or make a wrong decision.
4. Acceptance and rejection of orders________________________________________
4.1 We reserve the right to accept or reject Your order for any reason at any time. We do not accept any orders that are placed from outside Australia.
4.2 When We accept an order, it represents an agreement by Us to supply to You the goods in accordance with the order and these Terms and Conditions.
4.2 In the event that we reject an order under these Terms and Conditions, we will notify You of that rejection and the reason for rejection via email within five (5) Business Days after the placement of the order. We will not be liable to You for Your loss or that of any third party for the rejection of an order.
4.3 Where We reject an order and Your payment for the goods that may have already been processed, we will refund any money paid to us in respect of that order and make reasonable endeavours to process the refund within five (5) Business Days. Your receipt of Your refund will depend on the period of time it takes Your financial institution to finalise the refund. We are not liable with respect to any loss, damage, cost, expense or injury You or any third party incurs as a result of any delay in processing Your refund.
4.4 If We are unable to contact You in relation to Your order under these Terms and Conditions using the contact details You provide during the order process after having made reasonable attempts to contact You, we will reject the order under these Terms and Conditions and we will notify You of that rejection via phone or email within five (5) Business Days after the placement of the order. We will not be liable to You for Your loss or that of any third party for the rejection of an order.
5. Availability of Goods________________________________________
5.1. You acknowledge and agree that from time to time, some goods on the Website may be out of stock or unavailable and We may not be able to fulfil all or part of Your order. If this occurs, We will use reasonable endeavours to either source the Goods, or contact You within five (5) Business Days to either arrange a full or partial refund, or change Your order to replace the good with a comparable product in a similar price range (where available) as agreed with You, or come to an alternative arrangement. Where a comparable product or alternative arrangement cannot be agreed upon, then we will refund You the price paid for the goods. We will use reasonable endeavours to process the refund within five (5) Business Days. Your receipt of Your refund will depend on the period of time it takes Your financial institution to finalise the refund. We will not liable with respect to any loss You or any third party might suffer as a result of any delay in processing Your refund.
5.2. We reserve the right to withdraw or suspend any goods displayed on the Website from sale either temporarily or permanently at any time without notice to You. Subject to these Terms and Conditions, We will not be liable to You for any loss You or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular good.
5.3. Where a good which is the subject of an order has been withdrawn or suspended from sale and Your payment for the goods has already been processed, we will use reasonable endeavours to refund any money paid to us in respect of that good within five (5) Business Days. Your receipt of Your refund will depend on the period of time it takes Your financial institution to finalise the refund. We will not be liable to you in respect to any loss You or any third party might suffer as a result of any delay in processing Your refund.
5.4. Where Your order is affected by an error on the Website (for example, in relation to a description of goods, an image, price or otherwise), we will reject the part of the order that is the subject of the error in accordance with these Terms and Conditions. If applicable, We will proceed to fulfil the remainder of Your order in accordance with these Terms and Conditions. If You are not satisfied with the partial fulfilment of Your order, You can contact us on 02 9999 2324 or email us at firstname.lastname@example.org.
5.5 You acknowledge and agree that:
- (a) all pictures and images of goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of goods may differ in real life;
- (b) you have read any corresponding written description of the goods prior to submitting Your order;
- (c) the colour of goods as shown on the Website may vary slightly in shade in real life;
- (d) where we provide dimensions and measurements in the descriptions of a good (where applicable or available), it is Your responsibility to ensure that the actual size of each item is suitable for Your purpose prior to submitting Your order (including whether the good will be capable of delivery to Your delivery address due to sufficient, appropriate and safe access); and
- (e) any accessory featured with the goods is for illustration purposes only, and may be sold separately.
6. Price and payment________________________________________
6.1 The Price in respect of a good is specified on the Website.
6.2 Unless otherwise stated, all Prices quoted are in Australian Dollars and where applicable, exclusive of goods and services tax (GST). Any fees and charges (eg. Delivery Fees) imposed by these Terms and Conditions also exclude GST where applicable.
6.3 We reserves the right to change or alter prices of goods on the Website without notice to You, unless You have already submitted an order at a stipulated price, in which case there will be no change or alteration in pricing (provided Your order is not affected by a pricing error, in which case the procedure in these Terms and Conditions will apply).
6.4 In respect of any order, we will charge You and You agree to pay:
- (a) the Price (which is the Price at the time the order is submitted); and
- (b) subject to these Terms and Conditions the Delivery Fee.
6.4 You can pay for Your goods by any of the methods specified on the electronic order form on the Website, which includes but are not limited to credit card or direct deposit. When paying by credit card You authorise Us to debit Your nominated card at the time You submit Your order.
6.5 Layby is not available for purchases made on the Website.
6.6 You acknowledge and agree that any payment in respect of an Order must be cleared by Us before Goods which are the subject of an order are dispatched. If Your payment cannot be processed, Your order will be rejected in accordance with these Terms and Conditions and we will use our best endeavours to contact You. In relation to credit cards, You should contact Your card issuer in the first instance to try to resolve any problem concerning the use of Your credit card, or use an alternative payment method in order to continue with Your order.
6.7 In paying or attempting to pay for the goods, You agree that You have not engaged in any fraudulent conduct or contravened any Law.
6.8 You will receive a tax Invoice, either by email or to accompany the delivery of the goods, once payment in respect of Your order has been processed.
6.9 Where an order is split in accordance with these Terms and Conditions, You may see two separate transactions on Your payment statement. You may also be charged additional Delivery Fees in accordance with clause 9.6).
7.1 We may use Delivery Agents to deliver Your goods. You agree to Your details including Your delivery address to be supplied to the Delivery Agent for the purpose of delivering Your Goods. Delivery Areas
7.2 Subject to clause 5.3, delivery is available within Australia for all goods.
7.3 Standard delivery charges will apply to deliveries in the capital cities of the Australian states to which our Delivery Agents provide a general service.
7.4 For big and bulky goods, urgent or priority delivery or delivery outside the metropolitan regions of capital cities of the Australian states, regional areas or more remote areas (a "Special Delivery") please contact us on email@example.com.
7.5 Unless stated otherwise on the Website or in these Terms and Conditions, delivery fees are influenced by the size and weight of Your order and Your location. Delivery costs are calculated in the shopping cart and will be added to Your order before checkout. Generally the following Delivery Fees apply to all orders.
(a) Minimum Delivery Fee:
- Minimum shipping costs (Australia wide) are $30.00 per order up to 10 kg.
- For orders over 10 kg there is an additional + $3 per 5 kilos.
- For orders over 100 kg, shipping costs are $87 flat rate.
- (except for goods that require Special Delivery);
- (b) Special Delivery Fee: subject to separate quotation, invoice and payment in advance;
- (c) Supplier Direct: Delivery Fees for goods that are supplier direct may differ from that set out above.
7.6 Where You purchase goods that attract both a Standard Delivery Fee and a Special Delivery Fee (as defined above), You will be required to pay both Delivery Fees, and You authorise Us to make such deductions from Your nominated method of payment. If You also purchase a Supplier Direct product, a further Delivery Fee will apply.
7.7 There may be an increase in the Delivery Fee payable by You in relation to an order if:
(a) Your order is split and requires multiple deliveries due to:
- (i) the quantity or size of the goods in Your order being large such that We will be required to package goods separately; or
- (ii) Your order attracting a Standard and Special Delivery Fee; or
- (b) delivery of Your order otherwise incurs additional charges.
We will notify You of any change to the Delivery Fee for Your order, and if You do not wish to continue with Your order, You may cancel Your order. We will refund any money paid to us in respect of Your order and make reasonable endeavours to process a refund of any money paid to us within five (5) Business Days. Your receipt of Your refund will depend on the period of time it takes Your financial institution to finalise the refund. We are not liable with respect to any loss You or any third party might suffer as a result of any delay in processing Your refund.
Delivery Time Frames
7.8 Subject to these Terms and Conditions We aim to achieve the delivery time frames set out below.
(a) all Standard Fee and Special Delivery Fee Goods (excluding big and bulky goods):
- (i) Australia wide (including capital cities and suburbs, and most regional areas: 2-5 Business Days; and
- (ii) Regional Western Australia, Queensland and Northern Territory: 3-7 Business Days;
- (b) Big & Bulky Goods: 3-14 Business Days, or on a date agreed by You and Us.
7.9 We cannot guarantee that orders that are split will be delivered on the same day.
7.10 From time to time, We may not be able to achieve the delivery time frames in clause 7.8. You acknowledge and agree that notwithstanding anything else in this clause:
- (a) We cannot guarantee that delivery will occur in the delivery time frames specified in clause 7.8;
- (b) delivery time frames may change from time to time due to unforeseen circumstances; and
- (c) We are not liable with respect to any loss, damage, cost, expense or injury You or any third party suffers as a result of a change in delivery times or a delay in delivery.
7.11 We will use our best endeavours to contact You if there will be a delay in delivery.
General terms for delivery
7.12 Delivery of goods will take place at the delivery address specified by You during the order process. You will need to submit a separate order for goods where You require multiple delivery destinations.
7.13 If You are not personally available to accept delivery, You may appoint a representative to do so in Your place. The representative must be over 16 years of age and capable of receiving delivery on Your behalf, and You agree that we will be entitled to rely on the representative's instructions as if they were Your own.
7.14 On delivery, the Delivery Agent may require You or Your nominated representative to provide them with proof of identity, which may include photo identification or proof of age. We may not make delivery of the goods if the person receiving the goods is unable or unwilling to provide satisfactory evidence of proof of identity or age. Where delivery cannot take place due to insufficient identification, a calling card will be left for You to contact the Delivery Agent to arrange delivery. It is Your responsibility to follow the instructions stated on the calling card.
7.15 You or Your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If You refuse to sign the delivery document, this will be taken as a refusal to accept the delivery. Where redelivery is required because of refusal to accept delivery, You may be required to pay any associated fees for redelivery.
7.16 If there is no one available at the delivery address to accept delivery, or there is limited access to the delivery address or it is unsafe or impractical to make delivery, a calling card will be left for You to contact the Delivery Agent to arrange delivery. It is Your responsibility to follow the instructions stated on the calling card.
7.17 Where You do not collect Your goods (excluding big and bulky goods) from the local office or depot of our Delivery Agent within 10 days of a failed delivery, You must contact us on 02 9999 2324 or email us at firstname.lastname@example.org for further information with respect to claiming Your order. If goods are required to be redelivered, You may be required to pay a management and handling fee and for any associated fees for redelivery.
7.18 You agree to give us as much detail as possible about particular features of the delivery address to ensure delivery can take place in advance by calling us on 02 9999 2324 or emailing us on email@example.com after placing Your order. This includes, without limitation:
- (a) Restricted access or parking for delivery vehicles;
- (b) Restricted or limited access to the premises; or
- (c) If You have narrow doors, spiral staircase or tight corners.
Where redelivery is required because access issues or limitations for making delivery, You may be required to pay any associated fees for redelivery.
7.19 Upon delivery, You must inspect and test Your goods and check that the goods delivered match Your order. If there is obvious damage to the goods due to transit; the goods are not as ordered, parts of goods are missing from Your order, any part of your order is damaged, missing or incorrect then You must contact us as soon as possible on 02 9984 7720 or email us at firstname.lastname@example.org.. We will determine whether the goods are to be returned and/or replaced due to being faulty, damaged, or incorrect will be re-delivered to You free of charge. Any returns due to You changing Your mind about Your purchase will attract a redelivery fee,
7.20 Orders cannot be delivered to a Mega Fortris Australia office for pickup.
7.21 Insurance and express delivery is not available in respect of Your order.
Big and bulky Delivery Terms
7.22 In relation to Big and bulky goods, You acknowledge that You will be available to accept delivery at this address on the delivery date as agreed between You and Our Delivery Agent. If You are not available and redelivery is required, a calling card will be left for You to arrange redelivery. Where redelivery is required due to the fact You were not available at the agreed time, You consent to paying any associated fees for redelivery as required by the Delivery Agent.
7.23 Should Big and bulky goods require assembly the delivery representatives are not required to unpack, assemble or construct items as part of the delivery service. Assembly of the good is at Your expense.
8. Supplier Direct Terms________________________________________
8.1 Some goods You purchase on the Website might be supplied to You direct from our suppliers. These goods are identified as such on the Website and different terms and conditions will apply to the delivery of those goods as set out in this clause and/or on the Website. You must read these additional terms and conditions and any additional information supplied to You on the product page for the goods on the Website carefully before You purchase these goods. For the avoidance of doubt, these Terms and Conditions will continue to apply to Your purchase. To the extent of any inconsistency between these Terms and Conditions and Supplier Direct Terms, the Supplier Direct Terms and conditions will prevail.
8.2 Supplier Direct goods are delivered separately to any other goods in an order, and will incur an additional Delivery Fee as specified on the Website.
9. Risk and title________________________________________
9.1 Risk and title in the goods passes to You on the date and time of delivery of the goods to the Delivery Agent (pending payment).
10. Order cancellations and returns________________________________________
10.1 Unless provided for under these Terms and Conditions, no cancellations or changes to orders will be accepted, and the goods will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. Therefore, You should carefully check that Your order is accurate before You submit it to us.
10.2 Goods can only be returned under these Terms and Conditions.
10.3 Big and bulky goods cannot be returned or exchanged once the item has been delivered, unless required by Law. Please contact us on 02 9999 2324 or email us at email@example.com if the product is faulty so that pickup can be arranged. Big and bulky goods cannot be returned to Us until We provide You with confirmation in writing.
10.4 Where we reject or cancel Your order under these Terms and Conditions, we will refund the price of the goods to You in accordance with these Terms and Conditions. We will use reasonable endeavours to process Your refund within five (5) Business Days. Your receipt of Your refund will depend on the period of time it takes Your financial institution to finalise the refund. We are not liable with respect to any loss You or any third party might suffer as a result of any delay in processing Your refund.
10.5 It is a condition of Visa, MasterCard, Maestro and other card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. We are required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of Your refunds will be credited to the card You nominated in Your order.
11. Product Recalls________________________________________
11.1 Where a good is subject to a product recall, a notice will be posted in the Notice section of the Website. You can return goods that are the subject of the product recall to Us.
11.2 If You or Your business do not live or operate near Our Head Office or Our Sales Offices then You must telephone us on 02 9999 2324 or email us at firstname.lastname@example.org. to organise an alternative arrangement.
11.3 You agree for us to contact You, using the personal information provided on Your order, to notify You of a product recall either by telephone (including mobile phone), email or postal mail.
13. Website Terms________________________________________
13.1 For further details regarding Our Website Terms such as trademarks, copyright and other applicable terms please refer to our Website.
14. Warranties You make to Us________________________________________
14.1 You represent and warrant to Us that:
- (a) all information (including personal Information) and data provided by You to Us through the Website is true, accurate, complete and up to date;
- (b) any nominated representative receiving the goods on Your behalf at the delivery address is duly authorised by You to do so;
- (c) You are over the age of 16; and
- (d) in placing Your order, You have read and agree to these Terms and Conditions; and
- (e) complied with all Laws.
15. Our liability to You________________________________________
21.1 Subject to any rights You have under any consumer protection law and to the fullest extent permitted by Law, we will not be liable to You or any third party for any loss, damage, cost, expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to Your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms and Conditions.
21.2 Subject to any rights You have under any consumer protection law, We exclude to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms and Conditions. You are entitled to certain rights under consumer protection law that cannot be excluded.
21.3 Our liability to You for loss or damage of any kind arising out of these Terms and Conditions will be reduced or limited to the extent (if any) that You cause or contribute to the loss or damage.
21.4 Any express warranty (for example, a manufacturer’s warranty or warranty against defects) accompanying the goods You purchase is a warranty between You and the supplier or manufacturer with respect to the performance of the goods. In the event that You wish to make a claim under that warranty, details of the warranty and the claim process including the address and fees (if applicable) to which a claim must be sent are set out with the Goods. We strongly encourage You to follow the warranty claim process and contact the supplier or manufacturer directly to resolve Your warranty claim. Other than expressly stated in relation to particular goods, We does not make any express warranties with respect to goods sold on the Website, and is not liable to You or any third party with respect to any loss, damage, cost, expense or injury You or any third party incur or sustain as a result of a breach of any such express warranty.
16.1 We reserve the right to, at Our discretion, terminate these Terms and Conditions and Your access to and use of the Website:
- (a) for convenience, at any time, upon provision of notice to You;
- (i) if We reasonably believe that You have breached these Terms and Conditions, and that breach is not capable of remedy; or
- (ii) if You have been provided with notice of the breach, and You have failed to remedy that breach within 14 days (where the breach is able to be remedied).
17.1 We reserve the right at all times to make changes to these Terms and Conditions. Any variations to these Terms and Conditions will take effect from posting on the Website. The Terms and Conditions which apply at the time of order are those that govern Your relationship with We with respect to that order.
17.2 We may give notice to You by electronic mail. You may give notice to Us by electronic mail to email@example.com.
17.3 Any provision of these Terms and Conditions that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of these Terms and Conditions nor affect the validity or enforceability of that provision in any other jurisdiction.
17.4 A failure or delay by Us to exercise a power or right under these Terms and Conditions does not constitute as a waiver of that power or right, and the exercise of a power or right by us. We do not preclude its future exercise or the exercise of any power or right.
17.5 The laws of New South Wales and Australia govern this agreement. Your transaction is deemed to have taken place in Mona Vale, New South Wales.
DISCLAIMER AND LEGAL
Copyright, author rights, trademarks and other intellectual property rights.
This website and its contents are protected by copyright, author rights and/or other intellectual property rights which are the property of Mega Fortris Australia Pty Ltd (MFA) or third parties. Reproduction and use of the materials (or any information incorporated thereto such as but not limited to articles, graphical images, pictures, diagrams, video materials) published on this website are hereby authorised provided that:-
- reproduction and use are solely for informational and non-commercial use within your organisation in support of your better knowledge of MFA and MFA products and services; and
- any reproduction retains all original notices including proprietary or copyright notices; and materials are not modified, in whole or part, in any way whatsoever.
No other use of the materials and of any information incorporated thereto is hereby authorised.
In addition, be informed that some names are protected by trademarks which are the property of MFA or third parties whether a specific mention in that respect is made or not.
Transmission of user information
Any information or request for information you may direct to Mega Fortris Australia through this website or through email as may be linked to this website is to be considered as not confidential.
Mega Fortris Australia may change the materials (and the information incorporated thereto) provided on this website at any time and without notice.
The materials on this website are provided for general information only and should not be relied upon or used as the basis for making any transactions of any kind whatsoever. All the information and any part thereof provided on this website are provided "AS IS" without warranty of any kind either expressed or implied including, without limitation, warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property rights.
MFA makes no representations or warranties as the accuracy or completeness of any materials and information incorporated thereto and contained on this website.
MFA makes no representations or warranties that access to this website will be uninterrupted, that this website (the materials and/or any information incorporated thereto) will be secure and free of virus or other harmful components.
The use of the materials (or any information incorporated thereto), in whole or in part, contained in this website is your sole responsibility. MFA disclaims any liability for any damages whatsoever including without limitation direct, indirect, incidental and/or consequential damages resulting from access to the website and use of the materials provided therein or indirectly via links to third parties contained within this website.
Any links provided to you are only as a convenience and the inclusion of any link does not imply either an endorsement by MFA of the linked sites nor any warranty from MFA on said sites. Access to said linked sites is at your own risk.
When purchasing from Mega Fortris Australia Pty Ltd, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.
128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer service department firstname.lastname@example.org
Prevention - Protection - Peace of mind
Mega Fortris - Servicing all your security needs.
We respect your privacy
We want your online experience to be enjoyable and we take care to respect your privacy when you visit our website. Of upmost importance is the fact that we do not sell, rent or otherwise distribute your information outside of the company. Generally, we use the information we collect about you for two purposes:1. to facilitate your requirements by ensuring your enquiries are forwarded to the correct people, and; 2. to enable us to send you relevant marketing materials.
Other than statistical information we do not collect information about you through our website other than where you provide it to us. Our electronic commerce and privacy standards are derived from the world's best business practices.
We provide essential online information
We provide clear, complete and up-to-date information online about our business and the products and services we offer. This includes how to get in touch with us. This information is designed to help you make informed choices. If you discover a problem with any of the services we offer, we can be e-mailed at email@example.com.
We only collect customer information that is necessary for what we do. We always tell you who we are and what we intend to do with your information when we receive it. We strive to be open - we will let you know what sort of personal information we hold, how we collect it, how we use and disclose it, if you want to know.
Some personal information may be gathered when you register for certain services or demonstrations offered. We may also ask for personal information at other times. We may also use a technology called 'cookies' in connection with our site in order to provide you with tailored information. A cookie is a tiny element of data that a website can send to your browser, which may then be stored on your hard drive so we can recognise you when you return. You may set your browser to notify you when you receive a cookie.
We also ensure that your personal details are accurate, complete and up-to-date when we use or collect them through our verification process.
We also collect personal information by lawful and fair means. This means we are never unreasonably intrusive when it comes to dealing with our customers. From time to time, we may also collect non-personal information from our customers. This helps us in our ongoing efforts to improve our website and the online experience for our visitors.
We will respect your preference
We may also use the information we collect to keep you abreast of changes in our website, to inform you about products and services, or to let you know about special offers you might find worthwhile. If you would rather not receive this information, you can visit our Contact Us page and let us know.
We also provide customers with an opportunity to opt-out of receiving future offers via e-mail. If you do not wish to receive new information, just e-mail us at firstname.lastname@example.org and we will delete your details from all internal marketing lists and future campaigns.
Offering information to other parties
We only use or disclose information about our customers in ways they would expect. This means we only use information to meet your requirements of us or improve our website. This information is not available to any organisations outside of Mega Fortris Australia Pty Ltd.
Please note that this policy only covers the Mega Fortris Australia website at http//www.megafortris.com.au. Links within this website to other websites are not covered by this policy.
Let us know what you think
Privacy is a sensitive issue. At any time, if you believe we have not adhered to these principles, please let us know by e-mail at email@example.com and we will make every effort to review and correct the problem.
Changes to this policy
Mega Fortris Australia Pty Ltd reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.
MEGA FORTRIS AUSTRALIA REFUND POLICY
Please choose carefully. Mega Fortris Australia Pty Ltd cannot give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or the product doesn't do what it is supposed to do.
As each security seal is unique, it is impossible for us to Quality Control each and every product we produce; however we do extensive QC testing under both our ISO9001 and ISO14001 policies.
Should you wish to return a product to us, please send the goods to our Head Office address,
Mega Fortris Australia Pty Ltd
Unit 2, 20 Wilmette Place
MONA VALE NSW 2103
Goods should be returned to us in a saleable condition including all packaging.
Should the goods be deemed to be faulty or different to those advertised then we will credit your purchase including your return freight cost.
MEGA FORTRIS AUSTRALIA SHIPPING POLICY
Mega Fortris Australia ships goods Australia wide, however at this time WE DO NOT ACCEPT INTERNATIONAL ORDERS THROUGH OUR WEBSITE.
INTERNATIONAL CUSTOMERS: Please contact us at firstname.lastname@example.org or on +61 (02) 9999 2324 to enquire about a special order and we can quote you on your specific requirement.
We deliver products Australia wide using Toll Ipec and Toll Priority.
Shipping costs are influenced by size and weight of the product, and your location.
Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Stock orders are dispatched within 2 business days and shipping times are estimated at between 2-10 business days depending on your location within Australia.
- Minimum shipping costs (Australia wide) are $30.00 per order up to 10 kg.
- For orders over 10 kg there is an additional + $3 per 5 kilos.
- For orders over 100 kg, shipping costs are $87 flat rate.
- International delivery costs are $1,000 flat rate.